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Patient Information Articles

  • Price Transparency

    To view our Price Transparency information, please click here.

  • Patient Portal

    NOTE: At St. Joseph’s Health, we are dedicated to protecting the information of our patients. The proxy process was designed to comply with state and federal privacy laws. The MyStJosephsRecord portal has certain technological limitations which impact proxy access to medical records for patients ages 13-17. Therefore, proxy access through MyStJosephsRecord is not available to parents for this age range.

    We are actively working to improve this process and to provide portal access. Parents may instead contact the St. Joseph’s Health Information Management department directly at (Paterson) 973-754-2996 or (Wayne) 973-956-3715 or online at https://www.stjosephshealth.org/patient-information/medical-records.

    Patient Portal
    One Patient, One Record.

  • Medical Records

    St. Joseph’s Health is pleased to introduce a new tool to make requesting your medical history easy and efficient.  You can receive your medical information electronically within 24 hours thanks to Patient Request Tool – a user-friendly way to request the information you are seeking.

    Click on the following link to request your medical records electronically: Patient Request Tool

    The St. Joseph’s Health Medical Records Department is open 8 a.m. - 4:30 p.m., Monday through Friday. To obtain a copy of a medical record, please print and complete our Authorization for Release of Information.

    Click here for the form in English: Authorization for Release of Information
    Click here for the form in Spanish: Authorization for Release of Information

    Completed requests can be dropped off, mailed, or faxed to the following locations:

    Hospital Locations:

    • St. Joseph’s University Medical Center or St. Joseph’s Children’s Hospital, 703 Main Street, Paterson, NJ 07503, Attn: Medical Records
      • Phone: 973-754-2996
      • Fax: 973-754-3009
    • St. Joseph’s Wayne Medical Center, 224 Hamburg Turnpike, Wayne, NJ 07470, Attn: Medical Records
      • Phone: 973-956-3715
      • Fax: 973-956-3731

    For all other SJH locations, including hospital outpatient clinics, mental health clinics, physician offices, radiology sites, and St. Joseph’s Healthcare and Rehab Center, please contact the individual site or St. Joseph’s University Medical Center.

    St. Joseph’s Health will make every effort to prepare your medical records in a timely manner, but by law, we are allowed up to 30 days should any extenuating circumstances arise.

  • Care Management

    The purpose of Care Management is to collaborate with the patient, their family, physician(s), and other hospital resource staff to plan, coordinate, evaluate, and implement the options and services required to meet the patient’s health needs. Care Management uses communication and available resources to promote quality, cost-effective outcomes in the hospital for the timely and collaborative discharge of a patient.

  • For People with Disabilities

    It is our policy to respect the rights and interests of disabled individuals and anyone with special needs to ensure accessibility to all hospital services. St. Joseph’s Health provides:

    • A barrier free enviornment for the physically impaired
    • Seeing eye and hearing dogs have access to all St. Joseph’s facilities
    • Admission and surgical consents are available in large print
    • TTY & TDD machines through Telecommunications and Patient Relations; inpatient phones have amplified headsets, lights and adjustable ringers
    • Closed captioned TV service
    • Wheelchairs
  • Rights and Responsibilities

    Know Your Rights

    St. Joseph’s Health is committed to educating patients and their families on their rights under Federal and NJ State Laws.

    As a patient of St. Joseph’s Health you are entitled to be informed about your medical condition and treatment, to consent to or refuse care, and to prepare an Advance Directive (living will) indicating the kind of medical care you want if you become unable to decide for yourself. If you require further information about Advanced Directives or assistance in completing an Advanced Directive form, please call Pastoral Care at 973-754-3015. Advanced Directives are available in English, Spanish and Arabic.

    For help with decisions regarding life support, care at the end of life, or other ethical issues, please call our St. Joseph’s Health Ethics Hotline at 973-754-3633 or notify the care team to request an ethics consultation with our Ethics Committee. This committee is comprised of hospital personnel and community representatives who are available to review patients’ or families ethical concerns and offer other recommendations.

    Questions and Complaints/Grievances

    You have the right to present questions or grievances to a designated St. Joseph’s Health staff member and to receive a response in a reasonable period of time.

    We would appreciate an opportunity to answer any questions or resolve any concerns directly. You may contact the Patient Relations Department at 973-754-3147 (Paterson); 973-956-3662 (Wayne) or email patientrelations@sjhmc.org

    If your concerns cannot be resolved by the Patient Relations Department, you can also contact the NJ State Department of Health Complaint Hotline at 800-792-9770 or:

    Mail: DNV Healthcare USA Inc.
    Attn: Hospital Complaints
    4435 Aicholtz Road, Suite 900
    Cincinnati, OH 45245
    Phone:  866-496-9647
    Fax: 281-870-4818
    Website: https://www.dnvhealthcareportal.com/patient-complaint-report
    Email: hospitalcomplaint@dnv.com

    Click HERE to view the Patient Bill of Rights.

    Precione AQUI para ver ‘Derechos del Paciente’.


    Patient Privacy - Images and Video

    Patient privacy is a priority at St. Joseph’s Health. As a reminder to visitors and patients capturing and sharing any patient’s image, or posting unauthorized images and video to the Internet or social media sites, directly violates St. Joseph’s Health policies and state and federal law. Patients deserve a safe comforting environment for healing. Thank you in advance for your cooperation.


    Transgender patients who are admitted to St. Joseph’s Health hospitals will be allowed to maintain medication(s) they are already taking, as previously prescribed by their non-St. Joseph’s Health healthcare provider, provided the medication is not contraindicated as determined by St. Joseph’s Health medical personnel.  This policy pertains solely to the maintenance of an admitted patient’s preexisting course of treatment, as previously determined by their non-St. Joseph’s Health healthcare provider, and does not mean St. Joseph’s Health hospitals have to initiate or recommend any treatment for gender dysphoria, including medications. St. Joseph’s Health will treat transgender patients in accordance with the Catholic faith and the Ethical and Religious Directives for Catholic Health Services, as amended by the U.S. Conference of Catholic Bishops.


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Paying for Your Care

Price Transparency

For billing related inquiries please call 973.754.2150
or email billingquestions@sjhmc.org

To pay by phone please call 1.888.582.3973
To pay your hospital bill online click here.
To pay your physician bill online click here.


St. Joseph’s University Medical Center

703 Main Street
Paterson, NJ 07503
Tel: 973.754.2000

St. Joseph’s Children’s Hospital

703 Main Street
Paterson, NJ 07503
Tel: 973.754.2500

Location Finder


Community Health Needs Assessments

2023-2025 St. Joseph’s Health Community Health Needs Assessment Implementation Strategy
2022 St. Joseph's University Medical Center Community Health Needs Assessment
2022 St. Joseph's University Medical Center Community Health Needs Assessment Executive Summary
2019 St. Joseph's University Medical Center - Summary Report
2019 St. Joseph's Wayne Medical Center - Summary Report
2017 - 2019 St. Joseph’s University Medical Center Community Health Needs Assessment - Implementation Strategy
2017 - 2019 St. Joseph’s Wayne Medical Center Community Health Needs Assessment - Implementation Strategy

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