Discrimination is Against the Law
St. Joseph’s Health complies with applicable Federal civil rights laws, including Section 1557 of the Affordable Care Act. St. Joseph’s Health does not discriminate on the basis of race, color, religion, national origin, disability, sexual orientation, gender identity or expression, physical appearance, or age.
In compliance with Section 1557 and other federal civil rights laws, we provide individuals the following in a timely manner and free of charge:
- Language assistance services. St. Joseph’s Health will provide language assistance services for individuals with limited English proficiency (including individuals’ companions with limited English proficiency) to ensure meaningful access to our programs, activities, services, and other benefits. Language assistance services may include:
- Electronic and written translated documents
- Qualified interpreters
- Appropriate auxiliary aids and services. St. Joseph’s Health will provide appropriate auxiliary aids and services for individuals with disabilities (including individuals’ companions with disabilities) to ensure effective communication.
Appropriate auxiliary aids and services may include:
- Qualified interpreters, including American Sign Language interpreters
- Video Remote Interpreting
- Information in alternate formats (including but not limited to large print and accessible electronic format)
If you need reasonable modifications, appropriate auxiliary aids and services, or language assistance services, contact the Manager of Patient Experience at 973-754-3147.
If you believe that St. Joseph’s Health has failed to provide these services or discriminated in another way on the basis of race, color, religion, national origin, disability, sexual orientation, gender identity or expression, physical appearance, or age, you can:
1. File a grievance with St. Joseph’s Health. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the Manager of Patient Experience or another staff member designated by such Manager is available to help you.
St. Joseph’s Health
703 Main Street
Patient Relations Office
Paterson, New Jersey 07503
Phone: 973-754-3147
Email: patientrelations@sjhmc.org
Fax: 973-754-3772
2. File a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights:
Electronically: https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf
Via Mail:
U.S Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C 20201
